Special Populations Collaborative

Effective Practices for Limited English Proficient Students

Glendale College Employer Training in Command Spanish and Armenian

Jan Swinton,

Associate Dean, Instruction & Workforce Development

1500 N Verdugo Rd Glendale, CA 91208

818-240-1000 x5158, jswinton@glendale.edu

Description: Glendale is a highly diverse community with many residents for whom Spanish and Armenian is their primary language. The goal of the practice is for students/employers to achieve proficiency in occupational command phrases so that they can communicate effectively to customers and co-workers. The college works with local industries that serve and/or employ Limited English Proficient (LEP) residents and have a need to quickly and efficiently communicate basic needs. Employers trained in Command Spanish or Command Armenian can assess a customer’s needs or provide basic information while working in conjunction with bi-lingual staff members. Occupations that can benefit from training include police, fire, EMT, call centers, hospitality industries, medical and dental, manufacturing and construction.

ESL faculty members conduct the classes on campus or in various shops. The classes are marketed through community partnerships and events, through publications and networking.